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Could you please provide the steps before crashing? It would be very helpful if you could also share a screen recording of the same steps before the error occurs to our mail support@padsystem.com, This will help us better understand the cause of the issue.

If the system closes unexpectedly, the license may still be held by the file. Normally, a license is released when the file is properly saved and closed. In this case, you may need to release the license and then try opening the file again.