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Does the new user have a free trial period in her account? Did you invite the new user to use your standard license from the master account?

Normally, the standard account will be assigned first when you invite and share access to the standard license. For the new user, please also check the landing page to confirm whether they have switched to the shared account or not. Please check the details about the landing page at this link: Landing Page

If you need any further questions, please do not hesitate to to contact us via mail support@padsystem.comsupportpadsystem.com