How to remove the basic license assigned to a user

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My company has a block of Standard licenses that we use. We recently had a new PADSystem user get configured in the system but they were assigned a Basic / Trial license somehow. This difference in licenses is causing problems when she tries to open up drawings from others on her team. She gets an error message "The License you are using has a lower grade than the work you are trying to open."

How do I remove the Basic license or upgrade the users account to the standard license?

Does the new user have a free trial period in her account? Did you invite the new user to use your standard license from the master account?

Normally, the standard account will be assigned first when you invite and share access to the standard license. For the new user, please also check the landing page to confirm whether they have switched to the shared account or not. Please check the details about the landing page at this link: Landing Page

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