All of sudden we have folders disappeared from PAD cloud. When we try to restore a file from trash, it does not show up in the same directory. How can we find them? Are there any known issues with storage?
Thank you for reporting this. To help us investigate further, could you please provide the following details?
The name(s) of the missing folder(s)
The name(s) of the file(s) you attempted to restore from Trash
The directory path where they were originally located (if you remember)
With this information, we'll look into it on our end as soon as possible and reply to you by email. Thank you for your patience!
Hi,
Email address account on PAD CLOUD is padauckland@whitecliffe.ac.nz
It has 2026 Diploma Fashion AKL directory with student folders. There were 10 folders which disappeared.
An example file is AmeliaBasicSkirt, when we restore it does not show up on folder. However, it can be seen in recent.
This is very frustrating that PAD does not have support email displayed on PAD site, how do we contact PAD when we have issue?
We replied to you by email, and we found the file AmeliaBasicSkirt is located under a different directory path than the one you were browsing. For the details, you can check your email.
Comments